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About us

Contact Us

  • DDS Ahlan
  • 44506245
  • P.O.Box 3331 1st Floor, Building C1 Al Waab City Salwa Road – Doha Tel: 44506245
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Return & Refund policy

ddsahlan.com is a website that sells premium products. All items available on our website are guaranteed of being original stock from the respective brands and all products have been vetted to ensure the highest quality so that our customers can be absolutely delighted. Our goal is your satisfaction and our principal hope is that you have a wonderful experience with any products you purchase through our site.

However, we are aware that there are sometimes unforeseen circumstances that may mean that a product has not been delivered correctly, is damaged on arrival, or just what you were not looking for.

Policy

If you are not entirely satisfied, please contact us within 12 hours from receipt of the products. Please keep the products ready for collection in the condition that it arrived and your money will be refunded or the product will be replaced as deemed necessary.

Cancellation

Although we do not encourage Cancellation of confirmed orders, under valid circumstances, the customer can request for a cancellation but is subject to approval and may incur a cancellation fee in order to compensate for the losses.

In case an order is cancelled from our end, due to non-availability of the product or any other factors beyond our control, we will issue a full refund. To start a return, you can contact us at info@dohadrugstore.com

Returns

We accept requests for Returns subject to approval in cases such as defective, damaged or wrong product delivered. The process is subject to approval and hence may take 3-5 days for process completion, depending on the case in review. An equivalent replacement will be provided to the customer in this case.

Important NOTE: Any claim for Returns needs to be registered latest within 12 hours of delivery since the products in question are food and any claim beyond 12 hours will not be valid as per our Company Food Safety Policies.

Refunds

We accept requests for Refunds subject to approval only if there has been an error on the part of the company in terms of product such as defective, damaged or wrong item delivered. The process is subject to approval and hence may take 3-5 days for process completion, depending on the case in review. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too

Important NOTE: Any claim for Refunds needs to be registered latest within 12 hours of delivery since the products in question are food and any claim beyond 12 hours will not be valid as per our Company Food Safety Policies.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Allergic Reaction

Due to the nature of some of our products, we may be unable to accept them back for reasons of hygiene. We would strongly advise you to contact us before you send products back to us so that we can look for the most appropriate solution. 

Skincare products that are on sale on the ddahlan.com website are of the highest quality and we are certain that you will have a great experience with them. However, it’s true that not everyone’s skin is the same and, as with all skincare, reactions may be possible. Because of this, we regret that we cannot be held responsible for any reaction that is down to the characteristics of an individual’s skin, and not the product itself.

We would recommend that, as with any form of skincare or cosmetics, and if there is any possibility of an allergic reaction, you should always undertake a patch test and wait 24 hours. If an allergic reaction does occur, discontinue use and, if the reaction is severe, seek medical advice.

You are advised also to take the product, which will have the ingredients clearly indicated, with you. All of the ingredients used in our products are clearly labelled on the container and on the product page. Read them carefully to make sure you don’t have a known allergy to a specific ingredient prior to purchase of any of our products.

If for any reason you are unhappy with your order, please contact us as soon as possible and we will try our best to redress the situation. Please email us at info@dohadrugstore.comso we can help.

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